Refund policy

Levavenci Return & Refund Policy

(Applies to Freedom Forge Co. Products)

At Levavenci, we take pride in the craftsmanship and durability of every Freedom Forge collectible cup we offer. Your satisfaction matters to us. If your order isn’t what you expected, our 30-Day Guarantee has you covered.

Money-Back Guarantee

Freedom Forge Products: 30-Day Money-Back Guarantee
EU Customers: 14-Day Cooling-Off Period (required by law)

If you are not satisfied within 30 days of receiving your item, you may request a refund of the product price (excluding return shipping).

How to Request a Return

To start a return:

Email support@levavenci.com within 30 days of delivery.
Include your order number and a brief explanation of the issue.
Our team will send return authorization and instructions within 3 business days.
Ship the item back in its original condition and packaging.
Once received and inspected, refunds are issued within 5–10 business days to the original payment method.

Return & Refund Conditions

To qualify for a refund:

Items must be unused, unmodified, undamaged, and in original packaging.
Items with signs of wear, scratches, odors, damage, or misuse are not eligible.
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Returns without authorization or returned after the 30-day window may be refused.
Refunds are issued only to the original payment method.

Non-Returnable Items

For safety, hygiene, and quality control reasons, the following are non-returnable:

Used or damaged products
Custom or personalized items
Perishable goods
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Clearance / final-sale items
Gift cards

Damages & Issues

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@levavenci.com.
Please include:

Photos or videos of the item
Photo of packaging
Your order number

Once verified, we will provide a free replacement or full refund.

Exchanges

We do not process direct exchanges.
If you want a different item, please return the original product for a refund and place a new order.

Refund Timeline

Refunds are issued within 5–10 business days after your returned item is received and approved.
Processing times vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, email us at support@levavenci.com

Abuse & Fraud Prevention

Levavenci reserves the right to deny returns or refunds in cases of:

Suspected fraud
Excessive return activity
Items returned used or intentionally damaged
Returns not meeting policy conditions

Items that do not qualify may be disposed of or returned to the sender at their expense.

Legal Disclaimer

This policy complies with consumer protection laws in our operating jurisdictions and does not affect your statutory rights.
Levavenci may update this policy at any time to maintain legal and operational compliance.

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